My final trip with Celebrate Travel was to Cancun, Mexico. The first issue I had was with the flights. A party of six was travelling together and we were all booked on separate flights, arriving in Cancun various times of the day. This occurred after multiple requests to be booked on the same flight. When we arrived in Cancun, we discovered that the agnency has failed to book transportation to and from the airport. When we reach out to the agency, through various different mediums, we received no response. This oversight cost half of our party time and money as we had to arrange this all at our airport and then subsequently at the resort.
My first trip to Costa Rica, my flight was booked to San Jose, California not San Jose, Costa Rica. A oversight that I had to bring to the attention of the company. In addition, making payments on the trip was a challenge. I would often have to request payments be made multiple times and then wait weeks for the payments to be extracted from my account.
When we returned we still received no response regarding what happened with the transportation. It was not until I posted a negative review to Facebook that I received any response. The agency did end up refunding the $62 we paid for transportation but that was only after I was harassed by different members of the agency to remove my review. It felt like a payoff, not a refund for an error. I completely understand that mistakes and oversights occur, it’s a part of doing business. They just seem to occur more often and more frequently with Celebrate Travel. I would highly recommend booking a trip yourself or using a different agency.
Worst travel ever! They couldn't get it more wrong!
I used Celebrate Travel to book two of my vacations and experienced difficulties with both bookings.
I have used Donna and her team for multiple trips and find them to be very helpful. When flights are cancelled or delayed, they have ALWAYS helped us find the quickest route to our destination. I would highly recommend their services to anyone.
Michelle is awesome and all my needs were met perfectly. Thanks Dan
Celebrate Travel is a US Travel Agency based in Omaha, Nebraska. Celebrate Travel is located at 2722 S 87th St, Omaha, NE 68124, USA.
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