7/1/17 Update - I returned to have a new suspension system added, and they did not install it correctly, and in fact left a bag of pieces in the truck that I had to have another shop install for $350 more. I just wish they had been honest that they couldn't do it, and I would have gone somewhere else.
I have brought my vehicles here for a long time. They have always provided great service at a very fair price. I would recommend them to anyone.
They were fast and efficient with their service when my friend accidentally put diesel in his van. They truly care about the individual and are there to help you! Go to this place!
Stopped by to have something done quick with the code reader, didn't even charge me anything, very nice guy!
I took my 1995 Landcruiser here, and they were very fair and thorough. They replaced a valve cover gasket, rear brakes, fluid flush and gave me an upfront estimate and stuck to it.
I called back immediately and asked to speak with the owner, Ed laughed and said, "Oh if you think I'm bad, you don't want to talk to Terry, the manager! I'm the nice one compared to him!" I eventually got Terry and recapped what had happened so far with his shop, he offered no apology and just asked if I wanted them to fixed the car or not? I was appalled by the behavior of both this completely unhinged employee Ed and an owner who clearly does not care about customer service. Avoid this shop like the plague, they are absolutely awful people and mechanics all around. Especially if you are a woman, they are clearly discriminatory here as I'm sure there is no way that Ed would condescend a male in that manner. Just atrocious, your company doesn't belong in a nice town like Omaha.
My first (and last) time trying West Center Auto and had a terrible experience. Dropped my car off last night near closing and let them know that I had just had a quick diagnostic on my car and the C1 was misfiring that I didn't have the correct tool to check. He didn't take down any of my information except a name and number, said they would call tomorrow... Odd but whatever, it should be a simple enough fix. At 1 pm the next day I still had not heard anything so I called the shop, spoke with Ed, he stated they had just begun diagnostics and would call back. Cool. About 2 hours later I thought this was getting a little long to still be looking at a spark plug and coil, so I called again for an update and Ed became extremely demeaning, mocked me about knowing what caused a misfire, was sarcastic and laughed out loud at my serious concerns at times. After I stated I wasn't sure I even wanted to work with them he yelled at me to come pick up my car and hung up on me.
West Center Automotive is a US Car Repair based in Omaha, Nebraska. West Center Automotive is located at 8250 Grover St, Omaha, NE 68124, USA.
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