One star only because I had to use one. Don't stay here. This Comfort Suites need new management and employees. HORRIBLE customer service. Mold and hair. Breakfast is nothing like the picture on their website.
I was firstly impressed by the really friendly service at the front desk. The size and comfort of the room was my second pleasant surprise. The fact that they have an indoor pool and hot tub is really just the icing on the cake.
Room 322 does indeed have moldy curtains. And a stained couch. And dirty beds with hair and crumbs and small specks that look like blood stains (bed bugs, perhaps? And the sink faucet is loose. Also the ceiling lights are burnt out. Probably the worst room I have ever had the misfortune to stay in.
Nice hotel. Good breakfast, rooms are clean, and beds are soft. Near plenty of stuff to do and downtown is about 20 minutes away.
No stars, but requires me to use one.. The worst hotel we've stayed in. Mold on curtains in room 322. The hide away bed had hair on the sheets. We received clean bedding and place the dirty sheets on the floor expecting housekeeping to take them when they come clean the room, but were still on the floor when we rerurned to the room. Customer service horrible. We were told that notes would be put in the computer, but know one could seem to find the notes. Phil Smith the manager was not concerned about how bad our stay was. Warning! Stay somewhere else!
PS I stayed at the La Quinta next door last night and it was much less nice, both in facilities and staff
Comfort Suites is a US Lodging based in Omaha, Nebraska. Comfort Suites is located at 10503 Bedford Ave, Omaha, NE 68134, USA.
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