In conclusion: four stars for the prices, negative two stars for the customer service. From now on I'll just pay the extra 10-20% or whatever and go to Austad's.
Paid for a driver that has been backordered for 6 weeks. I did not know about the backorder at the time of purchase. After 2 weeks I called since they told me it would be about a week and then found out about the backorder. When told I had hoped to buy the demo on hand so I had something for this golf season. Was told no and told if I wanted to cancel the order I had to drive back to the store, which is 2 hours, and cancel the order in person. They could care less about customer satisfaction once they get paid. I still don't have a driver.
The employees at this golf galaxy are excellent. All are very knowledgeable, and quick to help. When I want time alone to browse, they aren't pushy.
Way better than Austad's!! Excellent Customer Service!!
The bad: went back looking for a putter a couple weeks ago. I actually found a great Ping putter, again at a great price. I specifically asked and was assured they had the matching cover, so I bought it.
I did a lesson with one of the pros, and it really helped me. I will be doing more in the future.
My next stop was Austad's. They didn't have the model I was looking for in stock (lefty), but they offered to order it from Ping and call me when it was in. Then I could choose whether I wanted to buy it or not. So I ended up paying another $25 or so for the putter, but couldn't be happier with my decision.
The good: I found a set of Mizuno irons a month ago for a great price. The sales person offered no help whatsoever, when I was finally able to find one.
After paying and while waiting, the clerk brought his manager or someone back to the store room. After about five minutes, the manager came out to tell me that ghee couldn't find the matching cover, but instead tried to give me one that didn't match. When I said I'd prefer to have the one thatI I paid for, he replied in an exasperated tone, I KNOW THAT BUT I CAN'T FIND IT. When I politely asked for a refund, it wad met with a heavy sigh and slight eye roll.
Quick service, helpful gave me options and priced well
Last, the used club prices are excellent. Very competitively priced.
I've brought in at least a hundred different clubs that needed work (gripping, reshafting, adding an adapter, etc etc) and they have done excellent work every time. Just a week ago I brought in some wedges that needed to be reshafted. The work they did looks just as good as if they came from the manufacturer directly. When they add adapters on the shafts they do very clean work, and the alignment is perfect.
Golf Galaxy is a US Shoe Store based in Omaha, Nebraska. Golf Galaxy is located at 3425 Oak View Dr, Omaha, NE 68144, USA.
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