Management needs to really focus on their customers and work on communication. They didn't pull the monthly fee for 4 months and in one month they pulled four months worth of dues and they never even gave a heads-up that they were going to do that, or what was going on when I called to ask them she rudely said well how can I make this get better for you? I didn't make a drama scene or anything because I learned that her husband had just died so I understood. Like 2 days after this I emailed them to discontinue my membership and send me a receipt of payment for Jan through June and tell me where i can leave the gym entry card. To this date (3 or 4 weeks later) I have not received the receipt of payment or an email response, even though i sent them 2 follow up emails,yet again today i noticed in my bank account that they just pulled out this month's(July) membership dues. I just called her to ask her why the fee was pulled out and why they had not responded to my emails to discontinue my membership and she laughed and basically said that I could turn in the gym card towards the end of the month with the letter explaining that I didn't want to continue my services and to just turn it in at the end of the month since they had already charged me this month's dues!!
Could be cleaner.
Rockbrook Women S Gym is a US Gym based in Omaha, Nebraska. Rockbrook Women S Gym is located at 10820 Prairie Hills Dr, Omaha, NE 68144, USA.
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